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Ntsikelelo
Verification Agency

B-BBEE rating services

SERVICES

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ABOUT US

Accreditation

Our Accreditation Number is :  BVA294

Membership

ABP- Membership Number : MA0159

The Managing Director of 1 Ntsikelelo Verification Agency (Pty) Ltd makes the following public statement on 1 Ntsikelelo Verification Agency understanding of the concept of Impartiality and the importance thereof when managing conflicts of interest and to ensure objectivity when carrying out our Verification Activities.
Impartiality is the actual and perceived presence of objectivity. Objectivity means that conflicts of interest do not exist or are resolved so as not to adversely influence the activities of 1 Ntsikelelo Verification Agency.
Synonyms that are useful in conveying the element of impartiality are: objectivity, independence, and freedom from conflicts of interest, freedom from bias, and lack of prejudice, neutrality, fairness, open-mindedness, even-handedness, detachment and balance.
Being impartial, and being perceived to be impartial, is necessary for 1 Ntsikelelo Verification Agency to be able to deliver a credible Verification Service that provides confidence to our clients, the public and all other entities in the country.
It is recognized that the main source of revenue for 1 Ntsikelelo Verification Agency is that of our Client paying for our services and that this is a potential threat to impartiality. Our fee structure will be based upon the degree of responsibility and skill involved and the time necessarily occupied on the work, plus the reimbursement of outlays. We will contract our fees in advance with our clients and will not allow the fact that the payment of fees by clients to become a threat to
impartiality.
In order to obtain and maintain confidence, 1 Ntsikelelo Verification Agency will, at all times, be able to demonstrate that our decisions are based on objective evidence and that our decisions have not been improperly influenced by other interests or by other parties.
Threats to impartiality include:
• Self-interest threats – threats that arise from a person or enterprise acting in their own interest, for example financial self-interest;
• Self-review threats – threats that arise from a person or enterprise reviewing the work done by them. For example, evaluating the B-BBEE compliance of a Client for whom 1 Ntsikelelo Verification Agency may have provided consultancy, or a staff member or director reviewing his own work in an appeal or complaint procedure;
• Familiarity (or trust) threats – threats that arise from a person or body being too familiar with or trusting towards another person instead of seeking and evaluating objective evidence on which to base the verification conclusion or decision;
• Intimidation threats – threats that arise from a person or enterprise having a perception or experience of being coerced openly or secretively, such as a threat to be replaced or reported to a supervisor if he does not do what the person who is coercing him/her wants.

The above Statement is made by 1 Ntsikelelo Verification Agency (Pty) Ltd in the interest of transparency and so that all our clients may be aware of our intentions.
Signed on behalf of the Board of Directors of 1 Ntsikelelo Verification Agency (Pty) Ltd and duly authorized thereto.

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The Board of Directors of 1 Ntsikelelo Verification Agency(Pty) Ltd makes the following public statement on their understanding of the concept of Confidentiality and the importance thereof when carrying out our Verification Activities.

Confidentiality means that in order to gain access to the privileged information that is required for 1 Ntsikelelo Verification Agency to assess the B-BBEE status of a client adequately according to the requirements for B- BBEE Verification; 1 Ntsikelelo Verification Agency will keep any proprietary information about a Client confidential. However, 1 Ntsikelelo Verification Agency may by agreement disclose a Client’s actual verification result, without compromising the confidentiality of the information supporting the verification outcome.

During the Verification Activities, 1 Ntsikelelo Verification Agency may acquire knowledge of certain information, documents, material, knowledge, know-how, trade secrets and proprietary interests concerning the Client, including but not limited to its business and strategic plans, adherence to B-BBEE principles, financial information, technology, computer systems, licensing arrangements and other technical information concerning the Clients’ customers, financiers and suppliers, its methods of carrying on business and other confidential information which is not in the public domain and not readily available to a competitor of the Client.

1 Ntsikelelo Verification Agency specifically agrees and undertakes as follows:

  • that all information in relation to our clients, whether such information was gained by us prior to, during or after our Verification Activities, will be treated by ourselves as confidential information and will not be reproduced or disclosed to any person or organisation;

  • that we will restrict the use of the above mentioned information exclusively for our Verification Activities. Permission to disclose any information about a client may only be granted once we have obtained unambiguous written permission from the client to do so;

  • that we will maintain and uphold the confidentiality and good faith in relation to the confidential information;

  • that we will not divulge, publish or disclose to any person, firm, company, corporation, trust or other entity whatsoever any of the confidential information other than the scorecard and certificate;

  • that we will not at any time use any of the confidential information or any part or extract thereof for our own benefit or for the benefit of any third party other than in our Verification Activities;

  • that we will be bound by the Confidentiality provisions contained in the Verification Agreement concluded between 1 Ntsikelelo Verification Agency and our client;

  • that without the written consent of the Client, no information other than the scorecard and certificate is provided to anyone outside the Agency.

    The undertakings given by 1 Ntsikelelo Verification Agency herein shall not preclude 1 Ntsikelelo Verification Agency from disclosing the confidential information:

  • to the extent that it may be obliged to do so in law, including, without limitation, any disclosure to the Department of Trade and Industry or to SANAS;

  • In accordance with the disclosure requirements of any recognized stock exchange;

  • Insofar as such disclosure is necessary for the purpose of the Verification, to its own officers,

    employees and professional advisers.

    The undertakings given by 1 Ntsikelelo Verification Agency shall not apply to any part of the confidential information which is public knowledge at the time of its disclosure or thereafter becomes part of the public domain, otherwise than as a result of a breach by 1 Ntsikelelo Verification Agency of any of its undertakings or obligations hereunder or by its employees, officers or professional advisers.

    The above Statement is made by 1 Ntsikelelo Verification Agency in the interest of transparency and so that all our clients may be aware of our intentions.

    Signed on behalf of the Board of Directors of 1 Ntsikelelo Verification Agency and duly authorised thereto.

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1. Introduction

1 Ntsikelelo Verification Agency Appeals Processes

  1. 1.1  This document defines the terms of reference of the Appeals committee.

  2. 1.2  The Appeals Committee is 1 Ntsikelelo Verification Agency Member’s delegated authority on Appeals lodged by its Clients in respect of verification decisions made by the Verification

    Manager.

2. Purpose of the Appeals Committee

  1. 2.1  The Appeals Committee is responsible for reviewing all Appeals by clients in connection with Verification Decisions by the 1 Ntsikelelo Verification Agency and to consider such Appeals.

  2. 2.2  The Appeals Committee shall perform the activities delegated to it and described in the 1 Ntsikelelo Verification Agency Manual.

  3. 2.3  The Appeals Committee shall perform such other activities as may be required by the board of 1 Ntsikelelo Verification Agency from time to time.

3. Membership

  1. 3.1  The Appeals Committee shall be appointed in writing by the Members of 1 Ntsikelelo Verification Agency, and such appointment shall be subject to the rules applicable to Conflicts of interest and Impartiality set out in clause 4 below.

  2. 3.2  The Appeals Committee may co-opt experts or interested parties from the industry to the committee on either a permanent or temporary basis.

  3. 3.3  Every member of the Committee will be expected to display his/her competency passing a competency review test set by the Verification Manager on the technical aspects relating to the verification process and the Verification Standards required to enable him/her to make an informed judgment on the merits of an appeal as may be required in his/her capacity as a member of the Appeals Committee. Only Committee Members who have been declared competent by the Verification Manager in terms of the provisions of [8.1] of the 1 Ntsikelelo Verification Agency Manual may be appointed to the committee.

4. Conflict of Interest, Impartiality and Competency

  1. 4.1  Any member appointed to the Appeals Committee that has any conflict of interest with a Client under review shall recluse himself/herself from the proceeding pertaining to that Client.

  2. 4.2  Any member who believes that his/her impartiality may be compromised for any reason whatsoever should disclose same to the Committee prior to the discussion and recluse him/her from the proceedings pertaining to that Client.

  3. 4.3  Every member of the Committee will sign a Standard Statement required in terms of [6.9] of the 1 Ntsikelelo Verification Agency Manual regarding Impartiality and Confidentiality on every verification matter on which he/she may do any work.

5. Mandate and Scope

  1. 5.1  The Appeals Committee is mandated by the members of 1 Ntsikelelo Verification Agency to assess the merits of any Appeal lodged by a Client of 1 Ntsikelelo Verification Agency pursuant to the Appeals pursuant to the Appeals procedure set out in the 1 Ntsikelelo Verification Agency Manual.

  2. 5.2  The Appeals Committee shall implement instructions and actions directed to it by the Members of 1 Ntsikelelo Verification Agency, except where such instructions may cause 1 Ntsikelelo Verification Agency to issue a Verification Certificate or B-BBEE Scorecard which may not follow the required standards.

6. Operating Process

  1. 6.1  The operational responsibilities and process of the Appeals Committee is contained in the 1 Ntsikelelo Verification Agency Manual.

  2. 6.2  The Appeals Committee shall adhere to the 1 Ntsikelelo Verification Agency Manual and execute its responsibilities as defined therein.

  3. 6.3  The Appeals committee shall provide a Report to the Board of 1 Ntsikelelo Verification Agency on each Appeal Lodged with the outcome of such appeal and the actions taken.

7. Meetings and Meeting Procedures

  1. 7.1  The Chairman of the Appeals Committee shall be elected from the members and approved by the Board of 1 Ntsikelelo Verification Agency.

  2. 7.2  Appeals and other items for presentation to the Appeals Committee shall be submitted three working days in advance in the prescribed format.

  3. 7.3  A quorum shall compromise at least 50% of those appointed to the Appeals Committee.

  4. 7.4  In the absence of the appointed chairman, any member may be requested to chair the meeting.

  5. 7.5  Meetings shall be held on a needs basis

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1 Ntsikelelo Verification Agency Complaints Processes

  1. 1.1  This document defines the terms of reference of the Complaints committee.

  2. 1.2  The Complaints Committee is 1 Ntsikelelo Verification Agency’s Boards delegated authority on Complaints lodged by any user of the Verification Certificate or any unrelated third party in

    respect of verification decisions made by the Verification Manager.

2. Purpose of the Complaints Committee

  1. 2.1  The Complaints Committee is responsible to review all Complaints received on Verifications done by 1 Ntsikelelo Verification Agencyand to consider such Complaints presented to it.

  2. 2.2  The Complaints Committee shall perform the activities delegated to it and described in the 1

    Ntsikelelo Verification AgencyManual.

  3. 2.3  The Complaints Committee shall perform such other activities as may be required by the board

    of 1 Ntsikelelo Verification Agencyfrom time to time.

3. Membership

  1. 3.1  The Complaints Committee shall be appointed in writing by the Members of Ntsikelelo Management and Accounting Services, and such appointment shall be subject to the rules applicable to Conflicts of interest and Impartiality set out in clause 4 below.

  2. 3.2  The Complaints Committee may co-opt experts or interested parties from the industry to the committee on either a permanent or temporary basis.

  3. 3.3  Every member of the Committee will be expected to display his/her competency passing a competency review test set by the Verification Manager on the technical aspects relating to the verification process and the Verification Standards required to enable him/her to make an informed judgment on the merits of an appeal as may be required in his/her capacity as a member of the Complaints Committee. Only Committee Members who have been declared competent by the Verification Manager in terms of the provisions of [8.1] of the 1 Ntsikelelo Verification AgencyManual may be appointed to the committee.

4. Conflict of Interest, Impartiality and Competency

  1. 4.1  Any member appointed to the Complaints Committee that has any conflict of interest with a Client under review shall recluse himself/herself from the proceeding pertaining to that Client.

  2. 4.2  Any member who believes that their impartiality may be compromised for any reason whatsoever should disclose same to the Committee prior to the discussion and recluse him/her from the proceedings pertaining to that Client.

  3. 4.3  Every member of the Committee will sign a Standard Statement required in terms of [6.9] of the 1 Ntsikelelo Verification AgencyManual regarding Impartiality and Confidentiality on every verification matter on which he/she may do any work.

  4. 4.4  Every member of the Committee will be expected to display his/her competency by passing a competency review test to be conducted in March of each year. The competency test will be set by his/her peers and it will focus on the technical aspects relating to the verification process and the Verification Standards required to enable him/her to make an informed decision on the merits of a complaint as may be required on his/her capacity as a member of the Complaints Committee.

5. Mandate and Scope

  1. 5.1  The Complaints Committee is mandated by the Board of 1 Ntsikelelo Verification Agencyto assess the merits of any Complaint lodged pursuant to the Complaints procedure set out in the 1 Ntsikelelo Verification AgencyManual.

  2. 5.2  The Complaints Committee shall implement instructions and actions directed to it by the Board of Ntsikelelo Management and Accounting Services, except where such instructions may cause Very-Com to issue a Verification Certificate or B-BBEE Scorecard which may not be in compliance with the required standards.

6. Operating Process

  1. 6.1  The operational responsibilities and process of the Complaints Committee are contained in the 1 Ntsikelelo Verification AgencyManual.

  2. 6.2  The Complaints Committee shall adhere to the 1 Ntsikelelo Verification AgencyManual and execute its responsibilities as defined therein.

  3. 6.3  The Complaints Committee shall provide a Report to the Board of 1 Ntsikelelo Verification Agencyon each Complaint Lodged with the outcome of such Complaints and the actions taken.

7. Meetings and Meeting Procedures

  1. 7.1  The Chairman of the Complaints Committee shall be elected from the members and approved by the Board of Ntsikelelo Management and Accounting Services.

  2. 7.2  Complaints and other items for presentation to the Complaints Committee shall be submitted three working days in advance in the prescribed format.

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